Regular Pricing : October 15 ($999)
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The CX Awards 2024 is a prestigious recognition celebrating brands that excel in customer-centric practices. These awards honor companies that prioritize customer needs and strive to enhance customer experiences (CX).

Home to a tech-savvy population with high expectations for customer service and experience, the Middle East is a region of rapid growth and dynamic market changes. Its diverse and evolving consumer base presents unique challenges and opportunities for brands striving to excel in customer centricity. 

Led by MIT Sloan Management Review’s editorial team, the CX Awards aim to spotlight and reward the most innovative and impactful customer-centric initiatives in the Middle East.

By applying for the CX Awards 2024, your company will compete for a prestigious accolade and join a community of forward-thinking brands dedicated to redefining customer experience in the Middle East. 

Nominations are now open for all organizations based in the region. 

Regular Pricing : $999 (15th September – 15th October)

Apply NowRegular Pricing : October 15 ($999)

Why Apply

Recognition

Winning a CX Award is an acknowledgment of your dedication to delivering superior CX, enhancing your brand’s reputation and credibility.

Industry Leadership

The award will highlight your company as a leader in customer-centric practices. This recognition can attract new customers, partners, and investors.

Benchmarking and Learning

It provides an opportunity to learn from other leading brands and adopt best practices that can enhance your customer experience strategies.

Employee Morale and Motivation

Being recognized for your customer-centric efforts can boost employee morale and foster a culture of excellence and continuous improvement.

Eligibility

The nominations are open only for organizations based or having a presence in the Middle East.

Tell us about how your brand is putting martech tools to use. We are looking for brand stories about campaigns and pilots that showcase innovative use of analytics and insights, personalisation, artificially intelligence, customer data, omnichannel, conversational tools, marketing automation, social media listening, and such. Contact our team for more information.

You can also apply under 11 industry categories and demonstrate how your CX strategies and initiatives from the past year have impacted business, industry, and culture. For more details, check out Rules and FAQs.

Apply NowRegular Pricing : October 15 ($999)

CATEGORIES

Banking

Not only meet but exceed customer expectations in offering a safe, seamless, and intuitive financial offering.

Ecommerce

Offering personalized, seamless, and engaging online shopping journeys, setting new standards in customer satisfaction and loyalty.

F&B

Restaurants and food companies adept at meeting evolving customer expectations and cultivating enduring loyalty.

Government

Government entities that provide exceptional citizen experiences through the strategic integration and utilization of new-age technologies.

Healthcare

Delivering care and empowering patients through innovation and the use of technology.

Insurance

Companies leveraging technology for digital transformation and personalization to provide tailored, seamless, and responsive services.

Real Estate

Sustainable development, prioritizing customer-centric solutions, and delivering cost-effective strategies while being conscious of future generations.

Retail

Redefining the shopping experience, seamlessly blending online and offline channels, and prioritizing customer satisfaction.

Travel and Hospitality

Offering personalized experiences while redefining the boundaries of exploration and adventure.

The Challengers (across categories)

Highlights new-age, digital-first companies and well-funded startups that are challenging the existing giants and/or legacy brands.

Others

For nominees who don't fit perfectly into any specific industry category but excel in customer experience.
Apply NowRegular Pricing : October 15 ($999)